Privacy Policy
PRIVACY POLICY / DATA
VERSION 1 – LAST UPDATED 01.08.23
WHO WE ARE
Magpie Totem Ltd (company number: 13136595) of 8 Thomas Street, Manchester, M1 4EU operates venue – Trof Northern Quarter.
Your personal information will be collected by Magpie Totem Ltd (unless stated otherwise in this policy).
ABOUT THIS PRIVACY POLICY
This privacy policy, together with any other terms which you may have entered into with Magpie Totem Ltd (for example, terms for the purchase of tickets for entry to any of our venues), explains what information Magpie Totem Ltd may collect about you, how Magpie Totem Ltd may use such information, and the steps Magpie Totem Ltd takes to ensure that it is kept secure. This policy also explains your rights in respect of your personal data.
Magpie Totem Ltd takes your privacy very seriously and is committed to protecting your personal information.
Please ensure you have read and understood the terms of this privacy policy before browsing our website, making a table reservation, making an enquiry, purchasing tickets, processing deposits, signing up for our mailing list, signing up to any of our loyalty schemes and/or accessing the Wi-fi available at the Venue.
Please note that the Website and other digital platforms Magpie Totem Ltd provides may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our website and our own digital platforms. Magpie Totem Ltd recommends that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
HOW TO CONTACT US
If you have any venue specific questions, please contact the venue directly – Managers@trof.co.uk / 0161 833 3197
INFORMATION WE COLLECT ABOUT YOU, HOW WE USE YOUR INFORMATION AND OUR LAWFUL BASIS FOR DOING SO
All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.
The table below sets out details of when you may provide personal information to Magpie Totem Ltd, what personal information you will provide, how Magpie Totem Ltd will use such personal information and our lawful basis for such use. Please also see CCTV and Cookies below:
| Method of Collection | Personal Information Collected | How Magpie Totem Ltd use such information | Magpie Totem Ltd lawful basis for such use |
| Submitting an enquiry to the Website, by phone, by email or by post. |
Name, email address, phone number, date of birth and any other personal information you may provide to Magpie Totem Ltd as part of your enquiry. |
To respond to and deal with your query. We may also (but only if you consent before submitting yourenquiry) use your name, email address, date of birth and phone number to sendyou the latest news and offers relating to the Venue (and any other venue(s) in which you have indicated an interest). Please see Signing up to the Venue’s mailing list using the Website below for further details. To process and confirm your booking. We may also (but only if you consent |
Our lawful basis for use of your personal information for responding to and dealing with your enquiry is performance of a contract with you. We will only send you marketing communications if you consent. |
| Booking a table at the Venue using the Website, by phone, by email, by post or in person. |
Name, email address, phone number and any other personal information you may provide to Magpie Totem ltd as part of your booking. |
Our lawful basis for use of your personal information for responding to and dealing with your enquiry is performance of a contract with you. We will only send you marketing communications if you consent. |
|
| Signing up to the Venue’s mailing list using the Website. |
Name, email address, phone number, date of birth and any information generated from Mission Mars’ analysis of this information and any information gathered through your engagement with Magpie Totem Ltd. |
We will only send you marketing communications (and create a profile of you) if you consent. |
|
| Wi-fi access in our Venue | Name, email address, device information, IP address, location and session duration. |
To provide access to our Wi-fi and, if you consent on registration, to add you to the mailing list for the Venue and send you news, information and offers (see signing up to the Venue’s mailing list using the Website). |
Our lawful basis for using your personal information to provide access to our Wi-fi is performance of a contract with you (we require your information in case we ever need to enforce our Wi-fi terms of use). We will only send you marketing details with your consent. |
| Browsing our Website | IP address, device details and location |
To improve the functionality and usability of our Website for our users. |
Our lawful basis for using your personal information in this way is pursuance of our legitimate interests of improving our Website and service to our customers. |
MONITORING AND CCTV
MAGPIE TOTEM LTD MAY MONITOR OR RECORD TELEPHONE CALLS FOR SECURITY PURPOSES AND TO IMPROVE THE QUALITY OF SERVICES THAT MAGPIE TOTEM LTD PROVIDE TO YOU. MAGPIE TOTEM WILL LET YOU KNOW IF WE ARE RECORDING A CALL.
Please note that for your safety and security, CCTV is in operation in all of our premises which are open to the public (both inside and at the entrance(s) to and in any outdoor areas of the Venue).
Such CCTV footage is retained for up to 30 days following initial collection, save for any CCTV recorded in Trof which shall be retained for up to 90 days following initial collection, and may be shared with the police or other relevant crime-fighting agencies following a substantiated request.
There may be photographers present at our Venues from time to time and we may display images captured by such photographer on our Website. If you are included in any photograph and object to this being on our Website (or Magpie Totem retaining this) please contact us using the details set out in the policy and Magpie Totem Ltd will arrange for the relevant photograph to be removed.
RETENTION – HOW LONG WE STORE YOUR PERSONAL INFORMATION
Magpie Totem Ltd stores the different types of personal information we hold for different periods depending on why and how Magpie Totem Ltd is holding and using such data. Our retention periods are as follows:
- where we are holding your personal information on our mailing database or as part of our loyalty schemes, for so long as you wish to continue to be part of our mailing list or loyalty scheme (as applicable) or if you have not engaged with us (made an enquiry, reservation, opened an email, clicked-through from an email, for 24 months. Even if we no longer send mailings to you we may keep your name and email address on a separate repression list for a number of years following this for the purpose of ensuring that our mailings are not inadvertently shared with you).
- where we are holding your personal data to enable us to carry out a reservation, for 90 days following the date such reservation has been completed (i.e. the date on which your table is booked with us), unless you have chosen to join our mailing list (in which case the personal data will be held for so long as you wish to be part of our mailing list).
- where we are holding your personal data for payment processing reasons, such personal data will be retained strictly in accordance with PCI standards.
- where we are holding your personal information for the purpose of allowing you access to Wi-fi in our Venue, we will hold this for 24 months following your most recent login.
- where we are holding your personal data for customer service reasons or to deal with an enquiry you have submitted, for such period as is necessary to ensure that your query has been dealt with fully and properly in accordance with our usual standards (this will normally be around thirty days following the date of collection).
DISCLOSURE OF YOUR INFORMATION
IN ORDER TO PROVIDE OUR PRODUCTS AND SERVICES TO YOU OR TO OTHERWISE FULFIL CONTRACTUAL ARRANGEMENTS THAT WE HAVE WITH YOU, WE MAY NEED TO APPOINT OTHER ORGANISATIONS TO CARRY OUT SOME OF DATA PROCESSING ACTIVITIES ON OUR BEHALF.
We may share your personal information with the following third parties who shall process such information on our behalf:
- Amazon Web Services, who host our websites and web services within the EU.
- Mailchimp (The Rocket Science Group LLC) who store our mailing database and send communications on our behalf.
- Wireless Social, who provide our guest Wi-fi in our Venues.
- ResDiary who manage our online reservations system.
- Analytic partners who assist us in improving our Website.
We may also share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms of use or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
INTERNATIONAL TRANSFERS
Mailchimp (who, as referred to above, holds our mailing database and sends our mailings on our behalf) is located in the United States. Mailchimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and is committed to protecting your personal information.
ACCESS & DISCLOSURE OF YOUR INFORMATION
To unsubscribe from our mailing list or change the information we hold about you follow the link at the bottom of each communication we send to you or contact us at managers@trof.co.uk or by phone to 0161 833 3197
MORE ABOUT YOUR INFORMATION – YOUR RIGHTS
YOU HAVE VARIOUS RIGHTS IN RESPECT OF THE PERSONAL INFORMATION WHICH MAGPIE TOTEM LTD HOLDS ABOUT YOU. YOU MAY CORRECT, UPDATE OR REQUEST PERMANENT DELETION OF YOUR PERSONAL INFORMATION AT ANY TIME BY EMAILING US AT MANAGERS@TROF.CO.UK OR IN WRITING TO THE ADDRESS BELOW. PLEASE INCLUDE YOUR NAME, ADDRESS, DATE OF BIRTH AND EMAIL ADDRESS WHEN YOU CONTACT US AS THIS HELPS US TO ENSURE THAT WE ACCEPT AMENDMENTS ONLY FROM THE CORRECT PERSON.
Our data protection officer can be contacted by email to managers@trof.co.uk, by phone on 0161 833 8197 or by post at 8 Thomas Street, Manchester, M4 1EU
We encourage you to promptly update your personal information if it changes.
You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address below if you wish to exercise this right.
You also have the right to object to our use of your personal information for direct marketing (including any profiling we carry out for this purpose) or where this is likely to cause or is causing you damage or distress. Please contact us at managers@trof.co.uk or in writing.
OUR PROTECTION OF YOUR INFORMATION
Your personal information will be collected, stored and used securely by Magpie Totem Ltd. We have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we hold and adhere to the latest security best practices and methodologies.
UNDER 16S
As a licensed premises we do not hold information on anyone under 18 for the purposes of marketing. This is (one reason) why we request year of birth on our forms.
CHANGES TO THIS POLICY / COMPLAINTS
Any updates to our policy will be published on the Website.
If you wish to make a complaint please contact managers@trof.co.uk
You also have a right to complain in respect of Magpie Totem Ltd’ use of your personal data to the Information Commissioners Office but please contact us before you escalate your complaint.
COOKIES
Information about our use of cookies
Our Website uses cookies to distinguish you from other users of our Website. This helps Magpie totem to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that Magpie totem Ltd store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We may use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website and use our reservation and purchase services.
Analytical/performance cookies. They allow Magpie Totem Ltd to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps Magpie totem ltd to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Website. This enables Magpie Totem Ltd to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, and other sites such as Facebook, the pages you have visited and the links you have followed. Magpie Totem ltd will use this information to make our Website and the advertising displayed on it more relevant to your interests.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
Except for essential cookies, all cookies will expire after 24 months, although some will expire prior to this.